In order to receive a replacement part due to shipping damages, please provide us with a dated picture of the damaged component and send an email to us from Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.Please note that after the mentioned 30 days, the defective parts need to be shipped back to Ariel Rider Ebikes by the customer in order to receive a replacement part. Ariel Rider Ebikes will pay for shipping to the customer only. After the 30-days period, the customer is responsible for all return shipping costs to Ariel Rider Ebikes. We offer full replacement of defective parts with free shipping within the first 30 days of your bike delivery (Shipping fee of these parts are not covered for orders that aren't in the lower 48 states and Canada Orders).In order for a replacement to be processed, we require the defective part to be shipped to us for inspection purposes first. If a component is deemed to be defective or damaged without user error we will issue a replacement part and assist you in replacing any defective part.The shipment fee is covered only for the lower 48 states. Please note that the shipping damage claim needs to be done within 5 business days after receiving your order and the claims for orders that has shipping insurance must be completed through 3rd party insurance provider's website/app. We will replace any parts deemed to have been damaged during shipping up to $100 (if you have purchased the shipping insurance, your bike could be replaced completely if needed).If the ebike is confirmed to be defective and replaced within the warranty period, the warranty terms and length is not overriden with the new delivery date of the replacement bike.ĭETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF ARIEL RIDER EBIKES.
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